I deposited money. Why does it say cash play is not available in my area?

This error can occur because a player’s location services are not turned on. Try the following steps to ensure that your location services are on for the specific game you are playing:

 

iOS:

  1. Open the Settings application on your device.
  2. Tap on "Privacy" and then "Location Services".
  3. Enable the location services by checking off the box related to the game you are playing

 

Samsung and similar Android devices:

  1. Open the Settings application on your device.
  2. Navigate to “Apps” and open the Apps list.
  3. Find the Skillz game in question, for example, Solitaire Cube.
  4. Tap on the game to open its individual settings.
  5. Under “App settings” open “Permissions.”
  6. Make sure the slider for “Location” is turned on.

 

If you still receive this error message after trying the steps above, you may be in a cash-disabled location. Skillz cash tournaments are currently available in about 75% of the world.

 

In the US, cash matches are not available in the following states:
Arizona, Arkansas, Connecticut, Delaware, Florida, Louisiana, Maryland, Montana, South Carolina, South Dakota, and Tennessee. In Indiana and Maine, cash matches are not available in card-based games like Solitaire Cube and 21 Blitz, but are available in all other games.

 

Cash matches are not available in the following countries:

Afghanistan, Belarus, Belgium, Bosnia And Herzegovina, Bulgaria, China, Congo, Cote D’Ivoire, Croatia, Cuba, Cyprus, Czech Republic, Egypt, Estonia, France, French Guiana, French Polynesia, French Southern Territories, Greece, Hungary, Indonesia, Italy, Iran, Iraq, Japan, Kosovo, Latvia, Lithuania, North Macedonia,  Malaysia, Malta, Montenegro, Myanmar, Nigeria, North Korea, Pakistan, Poland, Portugal, Romania, Russia, Serbia, Slovenia, Slovakia, Sudan, Syrian Arab Republic, Turkey, Ukraine, Vietnam, Yugoslavia, Zimbabwe.

 

In Australia, cash matches are not available in the following states:

Queensland and Victoria. In New South Wales and Canberra (ACT), cash matches are not available in 21 Blitz, but are available in all other games.

 

In India, cash matches are not available in the following states:

Nagaland and Telangana.

 

If you deposited money but live in a cash-disabled region, please contact us at support@skillz.com and we will look into getting you a refund immediately. Please note that deposits cannot be directly refunded if any funds have been used to enter cash matches.



Was this article helpful?
8 out of 10 found this helpful

0 Comments

Article is closed for comments.